Support / PROMPTAKE
Contact Support
Contact PROMPTAKE about a generation, payment, account, privacy request, or content report.
Email support
support@minimaxh3lab.com
Use the address connected to your PROMPTAKE account when possible.
Send an email01 / 04
Help us find the issue
Include only the details that apply to your request.
- Your PROMPTAKE account email
- The generation ID for video, status, credit, playback, or download issues
- The order ID for payment, receipt, refund, dispute, or missing-credit issues
- The affected URL and a clear description for privacy, content, or security reports
Support topics
Choose the detail that matches your request
- 01Generation and downloads
- 02Payments, refunds, and credits
- 03Account access
- 04Privacy requests
- 05Content reports and takedowns
- 06Security reports
Keep sensitive information out of email
Do not send your password, full payment-card details, authentication token, API key, private provider URL, or unnecessary personal information.
Independent service
PROMPTAKE is an independent service and is not affiliated with or endorsed by MiniMax. MiniMax does not provide PROMPTAKE customer support.
Operator
Yu Jie (于洁), an individual operator based in Qingdao, Shandong, China.
We aim to respond to support requests within 3 business days.